Sharks Account Manager can be used to access your tickets, pay an invoice or purchase tickets. Let's walk through some steps to isolate what the problem may be.

I appreciate these are unprecedented times, but serve your customers! Over $300 down the toilet! Automated phone menu puts in you the phone death spiral. Contact us Today at (800) 880 3225 Note: Due to Covid-19 - Hours may be temporarily reduced. Online chat only provides a "canned" response and a phone call gets the same response. I hope some of you can find this helpful.

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I have been waiting for over a month for my refund. We bought tickets for my family members who are elderly with health problems, diabetes and more. If you purchase from them make sure you aren't buying a RE-SOLD ticket because they do NOT refund them Needed to change my account email address.

I informed them that the card no longer exists. Thay was in May and now they say they have refunded it but i have checked all my CC statements and its not there. Do not waste your time purchasing from them online. Both Ticketmaster and Allianz Global Assistance are crooks! She said she sent them, and I should get an email in a couple hours. HORRIBLE COMPANY!

Please complete authorization using the previously selected method or contact our Support Team for assistance. Purchased Kentucky Derby tickets. I paid for my tickets 6 months in advance, why can’t they refund the money? Looking For Help?

Email, chat, and phone lines are completely down! . Log into your account by selecting “Sign In/Sign Up” in the upper right corner and entering your email address and password. They won't refund me and have NO info on how I can get a refund so I am doing a bank dispute on the charge.

Because I had 2 separate orders I had to chat twice. The event is rescheduled 13 months from now, sept. 21, 2021. The revitalized Ritz is the newest and most exciting event venue in Raleigh, featuring a design that is the perfect blend of rock and roll and elegance. I said i did. I want credit for the cost of 2 tickets but don't have a clue as to when the concert will be rescheduled or cancelled and IF a refund will be available. Something went wrong… Looks like you have selected another authorization method for FreeDNS. You can use this information when you are making a support request.Secondly, we can take a look into the console of a browser to see if there is a specific error message which will provide our support team with a huge clue on solving the problem. HORRIBLE CUSTOMER SERVICE. Still awaiting my refund for Alecia Keys World Tour that was resheduled to next year.

A change is required at Terminals 2&3. So now my only hope is to try and sell the tickets myself in the hopes that the concert will actually take place post COVID-19. If someone starts a class action lawsuit against them, I would be happy to join. The total paid was $291.10.

Moreover, no one answers the phone number, the Live Chat says it is not being answered, and a reply to my Contact Us request says that such requests are not being answered.

They repeatedly asked for the card number for a card that no longer exists. At the time, you could request a refund which I did because I am relocating to California in late September.

In my opinion Ticketmaster is a great big ripoff!! Horrible horrible horrible, stealing money from people in a pandemic... hope someone gets to sue them. Ticketmaster Horrible service! Do not waste your time purchasing from Ticketmaster. Ticketmaster should have to pay interest on using money paid until the money is refunded!!!

I will never purchase from ticketmaster again... nope no nah. The app and website are a loop to refer you endlessly back and forth to the other one and you can’t speak to anyone because it’s just an automated phone system. The week of the concert the event was cancelled and a new date in April 2021 was scheduled. Ticketmaster is a joke!!! I purchased tickets to the Boney James concert in Birmingham, AL back in March 2020 before the COVID-19 pandemic was rampant.

The event still says it’s going to be aug 1,2020, and representatives even speaking with someone higher had no compassion about my situation so I am here letting others know if they don’t already know. Let's walk through some steps to isolate what the problem may be. So you've encountered a nasty bug (or not so nasty but still a pain!). I've waited over a month for their credit that was to have been applied by "the next statement"... still no credit. Crooks, theives, i'm waiting for the bankruptcy and probably never get my refund... thats fine ... you will never get my business again.. StubHub here i come Something went wrong" sign in error. Mary S. would not. Still waiting for refund even though event date has passed. Unable to connect with a live person. Mon-Fri 9am-12am & 1pm-5pm When you spend alot of money to do something and it has been rescheduled. I was told they are "trying" to reschedule but there is no deadline for either a reschedule or cancel.

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